FAQs

1. HOW DO I PLACE MY ORDER?

Simply choose your style on the product page, then click the "Add To Cart" button and follow the simple steps to complete your order.

We'll prepare your order and let you know when it's on its way!

2. HOW LONG WILL IT TAKE TO SHIP MY ORDER?

Normally, our order process takes up 1-3 business days; then, the shipping time typically takes within 7 to 12 business days. For international orders, transit will take an additional 1 to 2 weeks.

3, HOW MUCH DOES SHIPPING COST?

Shipping costs vary depending on the shipping destination and the number of items that you purchase. You can get a calculation of your exact shipping charges by adding items to your cart, proceeding to checkout, and entering your mailing address. The shipping cost will automatically update and display in your total costs.

We adhere to the highest industry standards to protect your personal information when you checkout and purchase.

Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.

4, WHERE DO WE DELIVER?

We provide worldwide shipping.

5. MY TRACKING NUMBER ISN'T WORKING

Tracking numbers can take 1-2 days to appear in the shipping carrier's system. Occasionally, the shipping carrier can lose an order. If the tracking number is still not working within a few days, please contact the shipping carrier.

6, CAN THE ORDER BE DELIVERED TO MULTIPLE ADDRESSES?

We do not offer the shipment to multiple addresses for a single order. If you would like items delivered to multiple addresses, please place those orders separately.

7, DO YOU OFFER DELIVERY TO PO BOXES OR MILITARY APO/FPO ADDRESSES?

Yes, we can send shipments to PO Boxes and Military APO/FPO addresses.

8, WILL I BE CHARGED VAT TAXES?

Items shipping internationally from the US are shipped DDU (Delivered Duty Unpaid) and we do not collect VAT (Value Added Taxes). All taxes, duties, and customs fees are the responsibility of the recipient of the package.

Depending on the receiving country, your package may incur local customs or VAT charges. We recommend contacting your local customs office for more information regarding your country's customs policies.

9. I NEED HELP WITH A LATE ORDER

Orders typically ship within 5 to 20 business days. For international orders, transit will take an additional 1 to 2 weeks.

If your order has not arrived at such a shipping time mentioned above, please contact our team at [email protected] We are happy to assist.

10. WHAT TYPE OF PAYMENTS DO YOU ACCEPT?

We accept Visa, Mastercard as well as Paypal.

11. WHEN WILL MY CARD BE CHARGED?

Your credit card will be charged after your payment is successfully placed. 

12. HOW SECURE IS MY PERSONAL INFORMATION?

We adhere to the highest industry standards to protect your personal information when you checkout and purchase.

Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.